FAQ

Belrose London – FAQ

Last Updated: December 27, 2025

1. What is your return policy?

You may request a return within 30 days of receiving your order.

To be eligible, items must meet the following criteria:

  • Unused and unworn

  • In original condition

  • Returned with all tags and accessories intact

Items showing signs of wear, use, or damage may not be eligible.
Customers are responsible for return shipping unless the item is faulty, damaged, or incorrect.

2. How do I start a return?

To initiate a return, contact our support team with your order number and reason for the return.
Once approved, you will receive detailed return instructions.

3. Where do I send my return?

Send returns to the following address:

Belrose London
1 Hillmarton Road
Islington, London N7 9JE
United Kingdom

We recommend using a tracked postal service. Customers remain responsible until items are received.

4. When will I receive my refund?

All returned items are inspected once received.

If your return is approved:

  • Refunds are issued to the original payment method

  • Please allow up to 7 days for the refund to be processed

  • Banks or payment providers may require additional time to reflect the refund

5. What are your delivery costs?

  • We offer Free UK Standard Delivery on all orders.

  • No minimum spend is required.

6. Do you ship internationally?

No. We currently ship exclusively within the United Kingdom.

7. How long does delivery take?

  • Order handling time:
    Orders are processed and handled within 1–2 business days (Monday to Friday). Orders placed before 12:00 PM (GMT) begin processing the same business day. Orders placed after 12:00 PM (GMT) are processed the next business day.
  • Transit time (after dispatch):
    After dispatch, transit time takes 5–7 business days (Monday to Friday).
  • Estimated delivery time (order handling time + transit time):
    The total delivery time is 6–9 business days (Monday to Friday) from the date the order is placed.

8. How can I track my order?

  • Once dispatched, you will receive a shipping confirmation email with your tracking number.

  • You can monitor your order at any time via our Order Tracking Page.

9. Which carriers do you use?

  • Royal Mail

  • DPD

  • DHL

  • UPS
    (Carrier may vary depending on your order and delivery location.)

10. What payment methods do you accept?

We accept the following secure payment methods:

  • American Express
  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • UnionPay
  • Visa

Available payment options may vary depending on your device, browser, or payment provider.

11. Are there any customs fees or taxes?

  • No. All orders are shipped Delivered Duty Paid (DDP).

  • Prices include UK VAT. There are no additional import fees or charges upon delivery.

Contact Information

If you have any questions regarding payments, billing, or checkout, please contact us using the details below.

Store Name: Belrose London
Business Address: 1 Hillmarton Road, Islington, London N7 9JE, United Kingdom
Email: support@belroselondon.com
Phone Number: +44 7734 726582
Contact Form: Here

We aim to respond to all enquiries within 24 hours.

Customer Service Hours

Monday to Friday: 9:00 AM – 9:00 PM (GMT)
Saturday & Sunday: Closed